Informativa sui rimborsi


By placing an order with The RARE Spot, you acknowledge that you are purchasing collectible items sourced internationally from Asia. Due to the nature of cross-border logistics, limited-edition sourcing, and the "blind" nature of many products, the following terms apply to all purchases. 

1. The RARE Pass: Service & Logistics Fee 

The RARE Pass is a mandatory comprehensive service fee applied to every order. This fee covers: 

  • Professional sourcing and inspection of items from multiple Asian sellers.
  • Consolidation and expert repackaging to minimise international transit volume.
  • International air-freight logistics from Asia to the UK/International destinations. 

Non-Refundable Status: In accordance with UK/EU consumer law regarding "Services," the RARE Pass is a service that is fully performed at the point of dispatch. Therefore, the RARE Pass and outbound shipping costs are strictly non-refundable for all "Change of Mind" returns, refused deliveries, or unclaimed parcels. 

2. Statutory Cancellation & "Change of Mind" (UK & EU) 

Customers in the UK and EU have a 14-day window from the date of delivery to request a return for a "Change of Mind." 

  • Return Location: All "Change of Mind" returns must be sent to our central processing warehouse in Asia.
  • Return Costs: The customer is responsible for the full cost of international tracked shipping. We do not provide return labels for non-faulty items.
  • Condition: Items must be returned in original, factory-sealed condition.
  • Exclusions: Returns are not accepted for:
  • Custom-made or personalised items.
  • Hygiene-sensitive products (e.g., earrings, face masks).
  • Opened Blind Boxes/Mystery Items (See Section 6). 

3. Damaged, Defective, or Incorrect Items 

We take great care in packaging, but international transit is rigorous. 

  • Reporting: You must notify us at support@therarespot.com within 48 hours of delivery with clear photo/video evidence of the damage.
  • The "Outer Box" Rule: Packaging (the "box") is designed to protect the internal product. We do not offer refunds or replacements for minor cosmetic damage to the outer packaging (dents, scuffs, corner creases) if the internal product is undamaged. For significant box damage on high-value collectibles, partial store credit may be evaluated at our discretion.
  • Resolution: For verified defects, we will provide a replacement (subject to stock availability) or a refund. We may provide a UK-based return address for verified faulty goods at our discretion. 

4. Shipping Estimates & Delays 

Our standard estimated delivery time is 10–14 business days. 

  • Estimates, Not Guarantees: These timeframes are estimates. Delays caused by seller-side sourcing, customs processing, or international courier backlogs are outside our direct control.
  • 30-Day Window: Under UK law, a refund for "non-delivery" can only be processed if the item has not arrived within 30 days of the order date, unless a longer timeframe was explicitly agreed upon during a pre-order. 

5. Delivery Issues & "Missing" Parcels 

If your tracking shows "Delivered" with a photo or GPS confirmation, but you claim non-receipt:

  • Investigation: We will open an inquiry with the courier.
  • Theft: We are not liable for "Porch Piracy" (theft after successful delivery). To proceed with a claim, you must provide a Police Crime Reference Number (CRN) and sign a formal "Denial of Receipt" declaration.
  • Safe Place: If you nominate a "Safe Place" with the courier, our legal liability ends the moment the courier delivers to that location. 

6. Blind Box & Mystery Collectibles 

Due to the "mystery" nature of these products, the value lies in the seal. 

  • Seal Integrity: Returns are only accepted if the factory shrink-wrap or security seal is unbroken.
  • Value Diminishment: Once the box or internal foil is opened, the item is considered "used" and its market value is diminished. Opened blind boxes are ineligible for return or refund.
  • Character Preference: Receiving a "duplicate" or a specific character you did not want does not constitute a defect. 

7. Customs, Duties, and Taxes 

Customer Responsibility: Any import duties, clearance fees, or local taxes levied by the destination country are the sole responsibility of the customer. 

Refused Parcels: If a parcel is returned to us because the customer refused to pay local customs fees, the cost of the RARE Pass and the return shipping fee will be deducted from any available refund. 

8. Address Accuracy 

If a parcel is lost or returned to Asia due to an incorrect/incomplete address provided at checkout, the customer is liable for the cost of re-shipping (Original Shipping + RARE Pass fee). 

How to Contact Us: support@therarespot.com

Please include your Order Number (e.g., #12345).